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Staff were still not always using clinical judgement alongside NEWS scoring criteria. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. Care records were not always written and managed in a way that kept patients safe. Russells Hall Hospital They didnt look to see what information had been recorded but asked what my symptoms were. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. DY1 2HQ, Posted via Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Dudley Outpatient services are also provided at the Corbett and Guest hospitals. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. All the best with your pregnancy and take care. How could this website work better for you? I recently came into hospital on the day surgery unit for a SLNB and biopsy. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. By choosing well, you will help to reduce the burden on essential emergency services. I visited out of hours yesterday after phoning 111 and being advised to. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. NX West Midlands. We carried out an out of hours, unannounced, focussed inspection. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. Also thank you to the lovely staff of russells hall A&E. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Published WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. No rating/under appeal/rating suspended Agency or bank staff predominantly staffed each area we inspected. We don't rate every type of service. We are continuing to monitor progress against these. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. AEC is part of the Same Day Emergency Care (SDEC). Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. If you need sub-specialty input, you will then be referred to different specialties. It is great to hear that you received excellent care and treatment in the Emergency Department. (01384) 456111, Provided and run by: The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. I was induced after the consultant identified a large amount of fluid around my baby. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. Creating a new NHS England: NHS Digital and NHS England have now merged. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such Who has Care Opinion told about this story? We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Pensnett Road, Dudley, West Midlands, DY1 2HQ The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. They suggested I phoned 111. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. You can search by name or top speciality. Medical secretaries: Bev/Ruth (ext. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. One person we spoke with said, 'I have no complaints about this hospital. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. I could not fault staff, very professional, and polite, a credit to your hospital. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. There are no community services for inpatients or children and young people. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. 2023 BBC. WebFind a Physician or Specialty. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. there are some services which we cant rate, while some might be under appeal from the provider. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. Patient Experience Team. Russell Medical has been accredited by The Joint Commission since 1959. 6 September 2018. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. Click here for the news and events happening at Russell Medical. Your staff could not have been more professional or efficient. 4 years ago, I attended this unit after a visit to my gp. B71 4HJ. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. There were no clear criteria for patients that could be put into the fit to sit areas of the department. the service is performing well and meeting our expectations. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. Out NHS is amazing all staff were professional and amazing. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. We are currently in the Yellow category for Visitor Risk Level. Again thank you and i would recommend this hospital to all my family and friends. Learn more. Our inspection of the trust covered only this hospital and community services. Our rating of well led was requires improvement overall. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. The complaints were analysed to look at trends, for changes to be implemented. You can register to join the FutureNHS Collaboration Platform workspacehere. Even the food was great! Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to 111 service advised me all the information I had given them about my symptoms etc. About: - we'll pass your stories to the people in health and social care who can make a difference. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. Your information helps us decide when, where and what to inspect. Our rating of caring was good overall. Russian minister laughed at for Ukraine war claims. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. You may be admitted to AMU if your expected length of stay is 48-72 hours. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. Let us know if this is OK. Well use a cookie to save your choice. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. We received information from the trust and other bodies monitoring the trust. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. Staff cared for patients with compassion however, patient dignity was sometimes compromised. Staff involved patients and those close to them in decisions about their care and treatment. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. Published The trust has responded well to the Keogh review in 2013. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. Weve put some small files called cookies on your device to make our site work. Only a small proportion relates to the emergency department itself. DY8 4HZ, In The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. There are six bands within the monitoring system so this Trust had a relatively lower risk. or call us on 0845 113 0012, Response from Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. The Trust also provides community services for adults (including sexual health) and End of Life Care. All the best and take care, 3136/3139) Vikki Thompson, AMU (ext. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Most staff were complimentary and shared examples of how they were supported by their managers and teams. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. There's no need for the service to take further action. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. About: You canread more about our cookies before you choose. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. 4688/4676) Lisa Evans-Dimmock. It is great to hear that you received excellent care and treatment in AMU and Ward A2. I was treated with so much dignity and respect that I left feeling supported and cared for. Published The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. Paediatrics and Gynaecology etc. Staff were really lovely. We have shared your kind comments with the team who will be pleased to learn of them. We were confident that these could be achieved quickly.Key findings related to the following: Published Your kind comments have been shared with the team and senior management who will be pleased to hear of them. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. All the best and take care. WebWe offer a 24 hour stroke service at Russells Hall Hospital. 3 December 2014. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We spoke with 44 people who were using the service or their relatives. Address We are centrally Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The improvements required by the trust were within the grasp of the trust and its leaders. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! This affected the safety and management of patients. I wouldnt hesitate to re commended Russells Hall to give birth in. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care WebMaps & Directions. We are proud to be the healthcare partner you trust to care for those you love. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. We are pleased to hear that you were impressed with the care and treatment you received with us. The ED sees approximately 97,000 patients per annum. Such a lovely Dr and an asset to the hospital. We are carrying out a review of quality at Russells Hall Hospital. The hospital trust said concerns related to Mitie's offices. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. On the first floor is a 30-bed short stay ward. The senior led team will review you on a daily basis, including weekends and bank holidays.