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I'm working on the Service Cloud super badge and the error below is driving me nuts! I don't know what else to try. Hi Trailhead Baby, I'm losing my mind here. stuck in challenge 6 please help. Service Cloud Specialist Superbadge Challenge 2 Question. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Ensure you group report results correctly. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. * Able to be used on a profile level? Thank you for your time and response. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. here is the complete guide for designers that will increase your knowledge. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Ensure you select the correct Chart format." How frustrating! Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. I'm sure you've done this but is omin-channel enabled? Ensure the Case Reason and Type Analysis report format is SUMMARY. I did add the things mentioned automated action in macro. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. I dont see any check box under layout properties of Knowledge. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I have sent screen shot of my report to rebecca@capstorm.com . hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I've no clue what more I need to do to complete this challenge. Note the filter. I really learned a lot here. Start in setup. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Ensure you set up the routing for Advanced Cases properly. Service Cloud Specialist Superbadge Challenge 6. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Ensure the Macro sends an email to the customer. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Various trademarks held by their respective owners. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Did you check the little box to activate the entitlement process? (jealous? After changing the name of the inactive user it worked for me. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. What am I missing? Thanks for your time! Right now he' taking a nap.so I'm off to edit some reports! I wish I had a good answer for you! Ensure the Customer Contact can be tracked on Cases. thanks a bunch. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Hi All,Im struggling to complete challege 6. I kept that particular module open one on screen while I walked through this step. Ensure you create the Cloudy Weather Resolution automated action. Open a Case in the service console.2. Tonight's challenge involves the creation of two processes. Goodness! If you need more help, leave a comment! Sorry . I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Gosh how frustrating! This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. hmmm You do not want to enable all of the checkboxes. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. I like your blog.Devops Online Training in HyderabadLearn Devops Online. After editing the service console, you might have to edit the new profiles. Once this was done, I passed the 3rd challenge section. Are you using a Dev org or a playground generate from Trailhead? Billing Topics (Billing_Topics) with Payments and Reimbursements. Glad you solved the problem! I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I tried 10 different possibilities. Already on GitHub? R&D, A project with Daddy: My favorite daily process! Ensure Agents have access to Knowledge when viewing a Case." Ask Question Asked 2 years, 8 months ago. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Tonight's challenge involves the creation of two processes. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Did you create a new console? Will you be able to guide me? I have enabled the knowledge user check box in the user profile. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Configure a named credential and remote site according to the specifications outlined in the business requirements. "Can you please help me, what am I missing? Thank you! Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Was this badge FUN or what?! Or "on demand email to case". Please guide me on this.Thanks. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Keep up the good work. "Please help to resolve this. Usually this is due to some pre-existing configuration or code in the challenge Org. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Sounds like you need, The instructions mention that agents should be able to decline requests. You do not need an overflow assignee, but you will need two queues. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. (Email to rebecca@capstorm.com). I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. If you are short on time, start around the 20 minute mark. The worst error! Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Nice and informative blog! Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. This superbadge in specific helps building reusable granular components. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. He laughs when I poke his nose and tries to take toys out of my hand. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Keep working, great job i believe you should like my post home care specialists. I've had it take up to 24 hours :(. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Ensure you group report results correctly. " advanced apex specialist superbadge solution. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I have created data categories and Subcategories and have activated.But have issue with the above error. This way, I can take a deeper look. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. I ran into the same issue. Does this help? Does it work? Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. What should I do? I had to do a quick refreher on this topic mid-superbadge. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. These are instructions on the types of rules you need to make. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Hyatt Place New Taipei City Xinzhuang. Thank you! It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Glad you figured it out! Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. I have used knowledge 1000 times and have never had anything like this. Empty the recycling bin. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. I'm whole again. And of course, I just tested the challenge 4 again and I passed! Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Help with Superbadge Service Cloud Specialist step 4. Two things try a different merge field for the name. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. this blog is beneficial and great information to share with us. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Thank you SO MUCH. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Luckily, the macros module was very fresh in my mind. R&D, A project with Daddy: My favorite daily process! What item is on your lightning Case page layout to show Entitlements? I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. At last count, there are 81 Salesforce Trailhead projects for developers. This error stumped me for a while as well. "Im not able to add instructions in the macro. I have the Milestones field in the page layout too. An action can be added to the page layout. I was creating 'wrong queue' queue . Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. 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Found my mistake (apart from taking it too literally). This is my current version name. It's likely something simple like an extra character. No. to your account. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". We can't find the 'Customer Case Team' role. The solution? I got it figured out. Create the Cloudy Technical Team support process! To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. on 6th challenge. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Ive always thought this was pretty cool. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. It is now working. I just finished the superbadge. When you start a create a new report, simply click to start with a clean screen. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I have read every message I can find and have double and triple checked everything I can think of. Thanks @ Tarik, the directions states to create two roles, which I did. Does this match the requirements? not sure how to troubleshoot this tho..@_@, hmmm! The free lemonade offer worked! I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things.