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Enjoy! Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. NYC Flagship Office - Stubhub. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. San Francisco, CA 94105 USA. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. His digital chapbook, The Internet, was also published in TL;DR Magazine. WebStubHub has 21 current employee profiles, including Founder Eric Baker. Open our virtual assistant, click on "Contact form" and let us know how we can help you. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan the exact pickup location and times. StubHub will refund your money if an event is cancelled or moved. Then came the coconut, an event none of us could have predicted. WebGet in touch with us today! And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. In March, the entertainment industry crashed. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. 1412 Broadway, New York, 10018, USA. AtStubHub, our mission is simple: help fans find fun. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Evaluating all of these factors, I agreed to join the company. Somehow, Id have to navigate us through it. The corporate office phone number is 415-222-8400. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. customersupportuk@stubhub.co.uk. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Stubhub serves customers worldwide. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. Our RSS feed includes all eBay news articles published on this website. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. All rights reserved. Come join us to plan your next live event experience! This article was co-authored by wikiHow staff writer, Eric McClure. Joel Santirso Senior Product Manager. Joo Almeida D'Ea Head of Integration Office. Will His AI Plans Be Any Different? Suite 1 Avon, NY 14414. info@quicklees.com Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. Every order is 100% guaranteed. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. In this regard I was right; but major unforeseen risks would also unfold on my journey. Enjoying This Built In Excerpt? Find contact information here. You should not rely on any forward-looking statements. Oscar Ferruz Director of Supply, Primary and Operations. Include your email address to get a message when this question is answered. Email Address. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Being OK With Spectacular Failure. By using our site, you agree to our. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. It's often the quickest way to sort something out. WebOUR PARTNERS. WebStubHub is an American ticket exchange and resale company. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Restrictions apply. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. This was not just bigit was unprecedented. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Buy Sukhinders Book! Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. It was time for me to choose possibility once again. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ WebStubhub, Inc. operates as an entertainment ticket agency. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. How do I get my tickets back if they didn't sell? Ticketbis makes it easy for users to attend events all over the world. In 2015, eBay enabled $82 billion of gross merchandise volume. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. HEADQUARTERS. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Events Parking. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. StubHub will send you an email with instructions on how to claim your refund or credit. This article has been viewed 52,013 times. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. Field Operations and Last Minute Services. StubHub is an eBay company (NASDAQ: EBAY). WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support Our RSS feed includes all eBay news articles published on this website. Read on to get the help you need to contact StubHub. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. We'll do our best to get back to you in the next 24 hours. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. They mention on their website that you should call their normal customer service number to ask about adding an event. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. I live in Singapore where the StubHub app is not avail. WebSend us a message. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. We use cookies to make wikiHow great. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Stubhub serves customers worldwide. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 1 if you bought tickets and you have a problem with them. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. To subscribe, click on the button below and copy the URL into an RSS reader. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. In 2018 and 2019, eBay faced mounting pressure from shareholders. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Call 1-866-788-2482. Olivier Ropars Vice President & CMO. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. How do I ask Stub Hub to list an event for which I have tickets? During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. We give them a time frame to offer By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. 199 Fremont Street, Floor 4. 2697 Lakeville Rd. He was thrilled to be buying his old company back fourteen years after hed left it. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). hours. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Picking up your tickets at one of our Last Minute Service Centres? We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. Musk Made a Mess at Twitter. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Our RSS feed includes all eBay news articles published on this website. The Utah-based firm announced on LinkedIn it Contacting StubHub While StubHub does not offer live chat, they do have a phone StubHub is an eBay company (EBAY). A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. StubHub gets a lot activity from users on Facebook than it does on Twitter. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. Copyright 2021 by Sukhinder Singh Cassidy. Cons WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 All Rights Reserved. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Find startup jobs, tech news and events. Thanks to all authors for creating a page that has been read 52,013 times. To subscribe, click on the button below and copy the URL into an RSS reader. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. Published and reprinted by permission of Houghton Mifflin Harcourt. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Singh Cassidy will be based in StubHubs San Francisco headquarters. Call 1-866-788-2482 to speak to a customer service representative from StubHub. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to Check your order confirmation email for This article was co-authored by wikiHow staff writer. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Does StubHub have live chat? Pro tip: Each number appears to go to a different department. The Company offers tickets for live sports, music, and theatre events. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. 4 if you have questions about listing tickets. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Open our virtual assistant, click on "Contact Terms of the deal are not being disclosed. Founded in 2,000 and with presence in over 40 Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. StubHub was a brand I knew and loved. Personally, though, I found it disappointing. Founder oftheBoardlist, Former President ofStubHub at. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Alternatively, you can send us an email at Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. If a crisis like this had hit us earlier, wed have been in better shape to weather it. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. To subscribe, click on the button below and copy the URL into an RSS reader. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. To provide a deeper support system beyond grants, we lend our In 2017, eBay enabled $88 billion of gross merchandise volume. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms.