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Jumping through hoops. THOR #2187. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. I can only speak to the radio wiring in my coach. This has gone on for far too long. Please contact dealership to verify unit information and availability. **** has not acted in good faith, as the documentation will show. We have a water leak and it has caused extensive damage. Listed 15 hours ago in Camp Verde, AZ. Listed 27 weeks ago in Cass . "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. We have taken the coach all over ***** and **** trying to get the issues resolved. Immediately I had power to my Axxera. Then I tried the GFI in my 29m bathroom. Both electrical circuits must be energized for either radio to work. It has been sitting for a year. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. With all the family-friendly and pet-friendly features, you'll love traveling in . . How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? The elements cause the roof to expand and retract. We have documented the roof concerns in case it does happen to be a concern. The pivotal combination of large Class A amenities with more power than a typical Class B RV. They have it completely gutted to repair it. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. It seems each Thor MC plant wires the radios differently. Mechanic's Assistant: What year is your Chassis? Inventory shown may be only a partial listing of the entire inventory. As a matter of policy, BBB does not endorse any product, service or business. I am rejecting this response because:This is the same response I received earlier. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Read full answer You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. See dealer for details. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. They said they would me someone to service the vehicle. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Non-smoking and pet-free. The requested information: 2019 *********************** **** motor coach. 1 of 26. Seamless Roof has bubbles. More than 50 pictures were sent to Thor. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Payments are with approved credit. Is An RV Renovation Project Right For You? Thanks for the replies. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. purchased in July 2022. Your actual payments may vary. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. After ******* ***** had our coach for almost a year. It is winterized and sitting in my driveway for the winter. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Our 2019 ************ Motor Coach seats have started to completely disintegrate. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. ************************* was working with us right up until he moved to a new position in March of 2022. If you wish to set up a factory service appointment to discount you the $2000, please call ************. International Association of Better Business Bureaus. * This post was edited 03/23/19 02:00pm by bobndot * The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. 2. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. New to RVing? The $1,000.00 bid they accepted. Please select a year to search for available owners manuals. WHO IS RIGHT? A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. 2 lead acid batteries. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. Surround Sound. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! {priceLabel}: I need my brand new RV fixed, and Thor has an obligation to fix it! Brought the coach home. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. VIN #*****************. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. Like most: We went on our first trip this past weekend. ** September 10th we took the ** out. I will state again that this is not a new claim. We had the privilege to work with Joe A. the Internet Manager. 2022 Thor Hurricane 35M. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. WHY are the flooring issues causing such concern on behalf of Thor? On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. Begin with this one! State: Arkansas. We have spent more than three years dealing with these issues. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. We have a 2017 Thor motor home with a radio installed backup camera. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Across from the bed there is even a place for an optional 32" LED TV. When I tried to bring it back in, it came in a few inches and then stopped. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. Mr. ******** needs to arrange pick up with the **** dealership. Mine is under our bed but doesnt have one. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Need advise, had a shop replace house battery and repair inverter. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. Ill keep taking all suggestions and look a while longer. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. This is Thors final offer as it has been stated multiple times. 40,000 miles. MSRP Price: $157,576. JavaScript is disabled. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. She is also equipped with . Most of the issues listed on pdf ************************************************************** 2021. I purchased unit as it comes from manufacturer with a seamless roof. The claim is currently under review, you should hear back from your rep by the end of this week. Mine is, and it seems a lot of folks on the Thor forum bring this up. Check whether the batteries are charged enough. Model: Hurricane 29M. The radio may well be powered by the house batteries. For more information, visit. You probably have to pull the radio out to find it. BBB is here to help. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. Exterior 32" TV. Thats where the water is coming in, it came that way from the factory. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Radio. Doesn't look like I am getting power to the radio since battery replaced. 2003 Thor Motor Coach jazz. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Spoil the RV owners in your life this Christmas with some of our favorite gifts. 2017 Thor Challenger XE Rear and side cameras and radio not working. bunk bed. Seal leaks and causes extreme noise when driven at highway speeds. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. BBB Business Profiles generally cover a three-year reporting period. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. Rear Bath. The other is a inline fuse, wired off the use,store relay battery lug. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. ********************************* became Retail Warranty Supervisor in April of 2022. I left my parking lights on overnight, and it killed the car and house batteries. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Arriving at our destination we set up to dry camp. Multiple calls, travel, estimates, no results. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. As the smallest motorhome option, camper vans are welcome virtually everywhere. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. Brand: Thor Motor Coach. This allows the radio to run with the ignition key off. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. We now have two new estimates, both have been rejected by *************************** and *********************************. As of today, the coach has only ***** miles on the coach. Wondering if the converter is shot. Want to request a quote on this unit? This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. There's a reason why so many choose Thor Motor Coach. Anyone know exactly where the fuse may . Login to the Owner's Resource Portal to view manuals for older model years. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. Number Of Radios. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. 15,0000miles Specs: Ford E350 . What's The Best Cordless Vacuum For RVers? That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. RV Wife. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. Standard and optional features listed on units may or may not reflect actual in-stock unit. We are not responsible for any such errors and reserve the right to correct them at any time. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. We have sent the invoice for labor charges to ****. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. When searching for a service center make sure to use the filter option. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Ill keep taking all suggestions and look a while longer. Report post. Message. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Our 2019 ************ Motor Coach seats have started to completely disintegrate. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. We are sorry to hear of your concerns with your 2019 *******. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. Then ***** struck, with travel restrictions in place. They gave **** rv support ***********. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). . He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. It drops down over drivers head onto safety pins. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. Stock #46257. Please see us for a complete list of features and available options! I am waiting for **** to call us back. 2017 Thor Challenger XE Rear and side cameras and radio not working. We need this rv fixed asap. Just for good measure, recheck those easy to access fuses in the panel in the coach. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. We purchased a new 2019 *********************** **** Motor Coach in May 2019. Like most: All went so smoothly from our first email to our going through the American Canadian borders. The issues were filed with **** when the coach was new. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. **'s labor charges of $7,500. Couch framing falling apart from 1in screws being used. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. The dealers in my area state that they dont even know what a ********* is and dont work on them. I am rejecting this response because: We have been going back and forth with this for three years. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. This has all been dragging on for far too long. Onan onboard generator. I do not know WHY he has not had access to this correspondence. I bought a brand new Thor Hurricane 35M. How can **** choose to refuse to fix this chronic and widespread issue? The best of Class A amenities and more power than a Class B. ** Day 2 we tried using the microwave again. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Save your favorite RVs as you browse. This is Thors final offer as it has been stated multiple times. Read More: https://thormotorcoach.com/legal/ Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". Pantry. One previous owner purchased it new.We have had multiple issues with the coach. They are the same issues we continue to try to get resolved. He moved to a new position. For a better experience, please enable JavaScript in your browser before proceeding. This dealer in **** miles away so thats not happening. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. Speaker Location(s) Interior / Exterior. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. THOR AXXERA RADIO.not working??? Look in house battery compartment. After getting back both radios not working. Add distilled water only. Discover the necessary items to make this an unforgettable adventure! 2 slide outs. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Mercedes-Benz 10.25 in. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. Not a fuse, not a wire. I have a full side slide on my 2016 Thor Ace 30.2. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. It was amazing! As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration.