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Do I have to pay a service charge if the service is poor? 6.7 Third Party Information. 'This is the benefit of working with a regulated and trusted platform like Viagogo. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. During this time, the Site will be temporarily unavailable. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Fast forward a few years, and the details she entered were still saved on your account. This does not prevent us from varying these terms without reference to them. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. Make them aware of your experience and the complaint youve made. What are the viagogo Terms and Conditions? Is commercial property a great value investing opportunity? The companys full name, according to a well-placed source, is Global Experience Solutions. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. It can happen on any website where payments are taken. Find out more about salaries and benefits at Viagogo. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. . You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. This is so we can promote the sale of tickets and items that You list for sale. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Can you help me find out what has happened here? Please remember that you will not be paid for this sale. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 2.15 Claims under the viagogo Guarantee. All. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. How do I unsubscribe from your newsletter? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 3.Click Dispute a Transaction. 2.4 Listing. 3. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Instead, write to them again: restate your claim, and the reasons for your complaint. Don McLean Concert Tickets. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. 1.1 Introduction. This is often referred to as mitigating your loss. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. Only some of my tickets have sold. Consumer rights is a division of Which? Including any such items constitutes a material breach of these terms and conditions. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Please note this does not include any sales or value added tax that may be payable on viagogos fees. You may also file for a claim if your tickets are invalid or not accepted at the venue. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. 6.11 Permitted use. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. If you have a Business account, please log in to see the steps that apply to you. 7.3 Additional Policies. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. So its not int he sellers interest to sell fakes or not actually have the ticket. are safe places to buy tickets. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. 2.13 Ticket Information. 5.2 Violations, Termination and Suspension. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. These steps apply to Personal accounts. We will not allow You to buy or sell tickets before You have registered with Us. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Clear. . Why can't I see my order or sale in my account? If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Limited access. Shoppers are advised to double check card details when shopping on computers or mobile devices. How sellers get paid You should get the exact tickets that you ordered. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . 2.14 Substituted Seat Locations. Please note that service fee amounts may vary by event and are subject to VAT. How do I change the email address on my account? Save as much as you can and opt for investment trusts over trackers. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. How do I change the email address on my account? If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Claim compensation You may be able to claim some compensation for loss of enjoyment. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Pay by PayPal, a free service to pay online without sharing your financial information. 4.1 Double Posting and Removal of Tickets. I sold my tickets on Viagogo as a sate sale. In this case they counted them as arrived the moment UPS scanned the tracking label. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. The 'Payment' tab is automatically open. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? Some links in this article may be affiliate links. Viagogo have become the focal point for calls to tightly regulate . Hello has anyone had a successful outcome from viagogo through paypal. Can you help me find out what has happened here? Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. 2.9 Seller's Confirmation Obligation. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. How much does Viagogo pay per year? 0. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Apparently not. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Learn how. The site operates a system wehre the tickets don't go on sale until they receieve them. How do you find a good accountant? Be the first to hear about special offers. Affiliate links: If you take out a product This is Money may earn a commission. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. The judge issued an injunction which prevents . Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Like. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason.