19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Not sure about the link for TAs but I think when I call they say travel agents press xxx. How would i find out which ones are obstructed view on Oasis? Check on the Royal Up website to determineif you are eligible for an upgrade. In just a few simple steps, you could score a fantastic upgrade, from Ocean View and Balcony staterooms to the most expansive suites at sea. There was a balcony guarantee (X) available. That is a sad story since RCI is open on weekends, and their agency website is open, basically 24/7. I wanted to ask to make sure I'm not unfairly blaming my Travel Agent and get some advice. It is very unlikely to be able to change or upgrade your room onboard. Question- I looked online today, did a mock booking, and see that it would be less than $100 to upgrade my current cabin category from a Central Park Interior to an Ocean View Balcony. Back in October my boyfriend contacted our travel agent after seeing that the price of the cruise went down. I wasn't expecting it, but it showed up about 6 days later on Sept 24th and we were definitely after final payment since this is a thanksgiving cruise. I am in the same situation as the OP. Urghthat is frustrating to hear. That is a great suggestion! LauraS Have our travel agency partner get you a free quote for a Royal Caribbean cruise. Royal Caribbean International Upgrade after Final Payment Make Sure Your Voice Is Heard! But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). Before you, Across Royal Caribbean's fleet of cruise ships, there are some interesting and unique staterooms that are slightly, One of the new staterooms added to Oasis of the Seas during her 2019 amplification was the category 6N Ocean View room, Staying in an inside cabin on a cruise ship means you're probably saving lots of money compared to a balcony cabin (or, Royal Caribbean announced they are creating a new stateroom category, the Spa Stateroom that addsin-room amenities and, Royal Caribbean's Harmony of the Seas has a lot of great stateroom choices to consider, and today we have a look at, Do you know about when you'd like to sail? I agree with the other posters. For example, in one case I had booked a 7 day in an inside room and prices had dropped so far at one point that a balcony cabin would cost a total of $3 more. How to upgrade with Royal Up. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. Display as a link instead, Travel agents log into the same database as the PVP's so. Does this seem right? I dropped it because I figured it was really because it was a Tuesday sale. Obviously, I will be happy in the rooms we originally booked. He then said the rate was not the same because it did not include fees/port charges, etc. There is no harm in asking but upgrades are rarely available these days. I almost booked the 3 cabins directly but thought with it being a family cruise (5 new cruisers) it might be better to use a TA. They were happy to make that switch for me. royal caribbean upgrade room after final payment. I don't quite understand it.. usually RCI will allow you to pay for an upgrade, even after final payment, as long as the price you are seeing is not one of the "Tuesday specials", but even if it is, you can always try. They will do the best to accommodate you. I think all your scenarios should have worked. #8. I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. We do not have any OBC but did receive the 50% off second guest in each room. Moreover, Royal Up's options arenotindications of an actual cabin upgrade availability. Why he/she didn't want to book it for you is beyond me. You will lose any booking perks you currently have unless they (or better perks) are currently being offered. There might have been something more I am not aware, but considering the excuses provided, I think it is the TA. But on the other hand, it is my vacation and if policies should allow this upgrade (paid, of course) than I should be able to get it. If it's related to cruising, it belongs here! Nope. If you want to email and ask for it to be done(without asking the TA,email rcldining@rccl.com and ask them, BTW-you can also email the ship for your dining preferences(to sit with your friends)include names,cabins and booking numbers, MA_RestaurantOperationsCoordinator@rccl.com. Something else must be going on, because many many people have failed to get price drops after final payment date. When you make your bid, you can request that your payment be made with your FCC. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. If it's not then I will stop trying to look at upgrade opportunities. This topic is now archived and is closed to further replies. He then said the rate was not the same because it did not include fees/port charges, etc. However, ships are sailing full and the practice in general has been abandoned. Nothing much after final payment date has passed. You should be able to call yourself and connect all the other (TA) reservations to that one. I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. Well, the good thing is my dad understood. I do have a RoyalUp bid too! It is possible, though unlikely, that you can upgrade your stateroom on the day you sail onboard your ship. With your support, we can create more exciting content and share with everyone! Started June 21, 2021, By This person is a cruise specialist and their agency has won many RCI awards. You have confirmed that generally this should have been available. *Please see all applicable Terms & Conditions for Promotions. Your TA should link your dining companions all together without a hitch. Just rang them up to confirm. Just happy to be cruising in a better room than I expected to be. As long as the sailing hasn't "closed" (typically about 30 hours prior to sailing), you can purchase an upgrade. Started June 21, 2021, By It was approx. Royal Caribbean calls its program "RoyalUp." The category of cabins included a Royal Suite, Owner's Suite (2-bedroom), Owner's Suite (1-bedroom), Grand Suite, Junior Suite, Ocean View Suite, or a slightly larger balcony cabin. Royal Caribbean accepted my $4,200 upgrade bid for a downgraded cabin Michelle Couch-Friedman August 29, 2022 Royal Caribbean offered Stan Fernald and his wife the opportunity to bid on an upgraded cabin for their upcoming cruise. If we upgraded to the ocean view with balcony guarantee would we be refunded the difference in price or receive OBC? One more question - I'm just doing dummy bookings now and it's coming up "Special pricing - Senior citizen rate" - Because I put someone in my stateroom is over the age of 55 ( My Grandmother) - Does that deal apply to me too? Try and enjoy the cruise anyway. Correct on both questions. Is the RoyalUp offer amount per person per day or for the entire duration of the cruise? We upgraded on our first cruise from a Jr Suite and Balcony, to a 2 bedroom Grand Suite. ok, thanks for your advice, hopefully the balcony price will increase by a couple of dollars more than what he actually paid, if it does, hopefully RC will then allow the upgrade. You will be able to leave a comment after signing in, By I'll give them a call when I have the money in my bank. Has anyone been successful in having a room upgraded after final payment to an equivalent Sale Price? I'm split in continuing to look. Sorry to all the good ones out there. The cruise market appears to be different from pre-covid. If you booked with a travel agent, you have to go through your travel agent to contact Royal Caribbean to upgrade you. I noticed a higher category room (2I - boardwalk balcony) was cheaper than an interior we booked a month ago. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". $140 on one reservation and $300 more on the other reservation so both would be paid upgrades. The rep said that she can't do a "downgrade" after final booking and I asked if moving from an inside room to a balcony is a downgrade and she affirmed that it was because of the pricing. There was a suite on sale that is 2800 for 2 adults.. Thanks for the confirmation (and letting me vent). Started June 21, 2021, By The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. Years ago this practice was more prevalent and you could get some decent discounts for these literally last-minute staterooms. They come and go quickly sometimes. ?can't you go up the ranks to a manager at the agency?? reney313, November 12, 2012 in Royal Caribbean International. Don't have a clue about their checks and balances when that happens (apparently they are not so good I think someone else just reported getting a refund after final payment date) Anyway good for you, You will be able to leave a comment after signing in, By Paste as plain text instead, In other words, I'd check prices in a week and try for the upgrade again if the price is still low. I spent more time re-arranging items than we actually got in benefits. I feel like I am annoying my agent. Powered by Invision Community. Yeah, that's always been my experience in the past, but I haven't done it since Covid, so wasn't sure if I missed a change. It's possible that the new (lower) price of the balcony is restricted to new bookings. The agency may have won awards, but how long has he been working as a TA. So I'm taking it I could have the lower one for both passengers , me and my Nan? Why he/she didn't want to book it for you is beyond me. Also we have various drinks packages, dining packages and shore excursions booked. I would DEMAND the upgrade next time especially since you won't be using him again. He first came back and told me it would be several hundred dollars more. Someone at Royal must have mistakenly hit the refund button. If you've already made the final payment (generally 60 to 90 days before your sail date), you're likely out of luck. I will keep looking :). D.Mckinnon Your travel agent will give you the new price and apply payments you have made towards the new stateroom. Make him do his job ;). 2023 Cruisers' Choice Awards! 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Cruisingboyo, August 5, 2009 in Royal Caribbean International. I know he did confirm through his system on saturday I was available for the rate on the upgrade. I didn't get too worried yet as I thought maybe as a TA he had "reserved" somehow the rate over the weekend and just needed to make it final today. Which ones stopped it after deposit? We are still within our final payment window. Any payments or deposits you've previously made can be applied to the new reservation. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. His TA is telling him he cannot upgrade as final payment has been made. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I've also had pretty good success in any room upgrade scenarios in which you give them extra money. No brainer decision for us, much better room and cash refund! My fault. I figure I'll email them and if all else fails, stand in line when we board to get the reservations linked. The upgrade was made, but no refund. Another point, after final payment, if the suite is less than what you have booked (two cabins to one suite) you get NO refund, not even extra OBC. I checked yesterday, it was still showing available. Offers are based on two occupants per stateroom - only the first and second guest will be charged. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. It seems if that were the case, I would see many posts about that on here! Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, Melbourne Fl, Originally Cambridgeshire UK, The Villages FL(previously SoFla, NYC, NJ, No.Virginia, Israel, Cuba, Uruguay, NJ, Fort Lauderdale). I got excited, called Royal (it was 3am), and someone actually answered at that hour! I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. I asked why. Forum Jump. 20102023Regal Sea Media LLC. Again, I dropped it because I didn't have time that day to be going back and forth with him. Our sail date is in 13 days. I even asked to speak with a superior and they said the same thing. Posted January 15, 2016. (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). LauraS I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. Posted on November 5, 2022 by {post_author_posts_link} November 5, 2022 by {post_author_posts_link} A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Thank Kathy. Are you about to book your first cruise and looking to save money by reserving the cheapest room available? I asked why. By Not worth it. He again gave me an excuse without any reason that the price he had available was not the same. However, my final payment wasn't/isn't paid yet. If you booked your cruise on your own directly with Royal Caribbean, you can call Royal Caribbean directly and give them your reservation number and tell them you want to upgrade. CC Help Jenn You have confirmed that generally this should have been available. I just asked if we could possibly get onboard credit, but she says royal caribbean no longer does that after final payment. I'm sorry that it sounds like you've missed out some great opportunities regarding your cabin upgrade. He then came back and said he could not get the rate. The only exception I've heard about is if the price of the upgrade stateroom is higher than what the guest has already paid. Of course I would have rather had the cash but having hundreds of dollars of OBC to cover gratuities and whatever else was nice. I don't know if it makes a difference that this was booked through a big "C" warehouse travel site but just thought I would let you know. Ended up calling the C&A line instead and got it done. . Your previous content has been restored. I have honestly never tried for an upgrade before but I read a lot of threads on here and I've never seen that rule. Not sure about the military as you have to provide proof. By By Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure. Royal Caribbean International Paid Upgrade after Final Payment? Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. :(. $18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. Royal Caribbean International. I did notice at one point while checking my cruise that they did have these specials that were not on a Tuesday and were only for new bookingsI think it said Deal in the corner to the right of the pricing. Cruisers' Choice Awards! You are right it's a bit of a lottery, you have to decide if the location and view of your cabin is worth the savings, as you have no say in these. For us it was a huge win-win as I didnt think we could take advantage of a price drop after final payment. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. I checked yesterday, it was still showing available. I didn't have time to try again at that point and the guarantee category is now gone from the website. Want2Cruise 701 received an email offering the opportunity to upgrade from a Celebrity Suite to a Royal Suite or Penthouse, for a minimum bid of $1,000 per person. Hi! I found a Grand Suite on Royal's website that was only 50 bucks more per person than what I paid for our Junior Suite on the Oasis. 5280mom, September 17, 2017 in Royal Caribbean International. 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